Success Story
Pinegrove Venture Partners
United States
Pinegrove’s portfolio was outpacing the capabilities of existing tools and third-party services revealing the need for a more scalable and flexible system.
Hypercore’s customizable platform, hands-on demos, and venture debt experience meant Pinegrove could streamline loan operations, automate servicing and reporting, and scale their portfolio.
Hypercore exceeded expectations, providing significant cost savings and making loan servicing more efficient and streamlined.
Pinegrove Venture Partners, established in 2023, is a venture investment platform specializing in primaries, credit,and secondaries.
➤ +$10B assets under management.
➤ Over 20 years in market.
Following Pinegrove’s separation from its former parent company, Director of Operations ChristopherKong faced a critical opportunity, and challenge: establishing a fully independent, scalable infrastructure to support Pinegrove’s loan servicing and administration. Pinegrove were using traditional systems - including legacy systems, and third-party service providers - to manage loan operations.However, many of the traditional systems could not keep up with the pace of growth and customization needed for Pinegrove’s loans and they encountered increasingly manual workflows - highlighting opportunities to enhance efficiency, automation, and scalability.As the portfolio grew, their processes and systems were no longer sustainable.
“The cost of keeping things as-is was greater than the cost of making a transition to a new system."
Christopher Kong, Director of Operations at Pinegrove Capital Partners
However, with his years of experience in the commercial banking industry, Christopher was all-too familiar with the legacy loan systems on the market. He knew they were often too rigid to meet the needs of a complex loan portfolio.
“’Industry standard’ products are standard because everyone is using them, not because they meet every need.”
Christopher Kong, Director of Operations at Pinegrove Capital Partners
When looking for a loan management platform, the team at Pinegrove knew they needed to get hands-on with a system before making a selection.
“With other loan management platforms, you’re paying for a Rolls Royce but you never get to test drive it. With Hypercore, I could fully test the system during the sales process and get hands-on with example deals and amortization schedules, which helped me make my purchase decision.”
Christopher Kong, Director of Operations at Pinegrove Capital Partners
The Hypercore team’s direct experience with the venture debt landscape meant the Pinegrove team could quickly see how the platform met their specific, unique needs.
Unlike other systems, Hypercore met Pingrove’s demands for a nimble, customizable solution with an intuitive user interface. This customization and flexibility allowed Pinegrove to consolidate loan operations and scale their automation and workflows, enhance the borrower experience, and minimize risks in loan servicing and reporting. The Hypercore team’s direct experience with the venture debt landscape and ability to handle bespoke operations reduced friction in the vendor onboarding process.
The Pinegrove team experienced a fast implementation process and met 100% of their expectations.
“I already thought highly of Hypercore and the team, but the seamless, successful implementation process - it was surprisingly fast - was truly impressive.”
Christopher Kong, Director of Operations at Pinegrove Capital Partners
Hypercore enabled Pinegrove to streamline loan operations, automate reporting, and reduce servicing costs while meeting complex portfolio demands.
